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509 922 3942

Residents' FAQ

1
Why should I rent from your company?
11-09-2013
01-25-2024

We are a professional, knowledgeable, and courteous property management company. We work very hard to provide the highest quality resident services you'll ever experience. 

  • We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is ready before you move in. 
  • We are available 24 hours a day to handle emergency maintenance repairs. 
  • We provide detailed Move-in and Move-out Inventory forms for proper documentation of the condition of your rental. 
  • All deposits that are retained by us are kept in a FDIC insured bank. 
  • When you sign your lease, you have a meeting with your property manager to go over all parts of the lease to help ensure that everyone is aware of their responsibilities under the lease. 
  • All our property managers are licensed real estate professionals according to state requirements.
  • We act as agent for the property owner and do not offer real estate brokerage service to propects or tenants. 
2
How do I apply to rent?
11-09-2013
01-25-2024

Once you find an available property, please drive by to make sure the building and location meets with your needs and then call our office (509-922-3942) to set an appointment to view the property. More than one party may be present at an appointment with an M-T Management representative. Information sheets will be available with application instructions. Comprehensive reusable screening reports are not accepted. We process one application at a time, first come, first served. Backup applications will not be processed until prior applications are completed. The application form and guidelines are also available on this website, you may fill those out and let us know that you would like your application to be run after your showing. The application may be printed from the website if you prefer not to use the online application process. Payment of the application fee may be paid by debit or credit card, a money order made out to the screening company (Acranet), or in cash if you have the exact amount. 

Prospects will pay for their screening report and a $200.00 admin fee at lease signing.

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3
Will I sign a lease?
11-09-2013
01-25-2024

Yes, for most of our properties you will sign a 12 month lease that covers our responsibilities to each other throughout our tenancy. We will go over each part of the lease to ensure you understand it. After your application is accepted, your deposit is received, and your lease is signed, we'll hand you the keys to your home! M-T Management will not be offering real estate brokerage services to prospects or tenants, we represent the property owners as their agent. 

4
How do I pay rent?
02-08-2019
01-25-2024

RENT PAYMENT OPTIONS

 

Rent payment options include personal check, cashier's check or money order, bill pay through your bank or by using Zego, a third party vendor that lets you use a debit/credit card or an ACH transfer from your bank account to ours. You may mail your payment to our PO box (above), or drop a payment into our drop box at our office (11917 E Broadway #101 Spokane Valley - on Broadway between Pines Rd and Bowdish, north side of the street, on the ground floor in the front building). The drop box is behind you as you stand in front of our office door. Please be sure to clearly mark you name and address on any payment. 

After lease signing tenants will be entered in the Zego system and an invitation email will be sent to you. You can make a one time payment or set up a scheduled, recurring payment plan.

Zego charges a fee for using their service, and charges an NSF fee for any returned payments. Fees are disclosed before your payment is completed. The current charge is $2.95 for an ACH transfer and 2.95% of the total payment for using a debit or credit card. These fees are subject to change.

Once you have set up an account with Zego, we can take a payment for you over the phone. There is no additional charge for this, please call during our office hours 
(M-F 9:30 am to 5:00 pm).

You can visit the Zego website at https://payments.gozego.com/login, or get the Zego app.

There is also a link on our website, www.m-tmanagement.com - click on the Pay Rent tab at the top of the main page.

https://www.paylease.com/index_out.php?pm_id=76371127  

 

5
COLD WEATHER TIPS
10-23-2020
01-25-2024

Change furnace filters at least once every three months. This can prevent heating failures.

Remove any hoses from hose bibs to prevent damage to your pipes.

If the overnight temps are below 20 F, leave the a little water running overnight (the smallest continuous stream possible). This will protect your water meter from freezing.

If you have a sprinkler system that has not been winterized yet, covering the vacuum breaker (the outside part that is above ground) with an old blanket and a tarp can help insulate it.

If your thermostat runs on batteries, replace them as needed - most thermostats will indicate when the batteries are low.

If you have an after hours emergency, please call the answering service at 509-215-2586.

6
Fire safety tips
02-14-2019
01-25-2024
7
Real Estate Brokerage in Washington pamphlet
01-25-2024
01-25-2024