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509 922 3942

Residents' FAQ

1
COLD WEATHER TIPS
10-23-2020
10-23-2020

Change furnace filters at least once every three months. This can prevent heating failures.

Remove any hoses from hose bibs to prevent damage to your pipes.

If the overnight temps are below 20 F, leave the a little water running overnight (the smallest continuous stream possible). This will protect your water meter from freezing.

If you have a sprinkler system that has not been winterized yet, covering the vacuum breaker (the outside part that is above ground) with an old blanket and a tarp can help insulate it.

If your thermostat runs on batteries, replace them as needed - most thermostats will indicate when the batteries are low.

2
Resources for help in 2020
03-18-2020
09-02-2020

Washington state and local government along with other organizations have resources to help if you are unable to pay your rent. Here is a partial list of resources you can contact:

 https://spokaneresourcecenter.org/  for Spokane resources. Additional information about help offered through the City of Spokane can be found by following these links: https://my.spokanecity.org/news/releases/2020/08/26/city-emphasizes-help-with-utility-bills/    or   https://my.spokanecity.org/covid19/cares-act-funding/   or https://my.spokanecity.org/news/releases/2020/09/01/spokane-city-council-votes-unanimously-second-round-of-cares-act-funds/.

Spokane Neighborhood Action Partners for food or supplies: srtc@snapwa.org 

Call 509-720-5000 for Spokane Valley resources.

2-1-1 To access 2-1-1 dial 2-1-1, call toll free 1-866-904-9060, or text your zip code to 898211. They provide phone access to a central clearing house of local agencies.

Catholic Charities has additional help for people impacted by COVID 19. Call them at 713-874-6521 or visit their website:

catholiccharities.org/coronavirus. 

https://www.esd.wa.gov/

The Washington State unemployment website, you can apply for benefits online. The criteria to qualify for unemployment benefits has changed, many more people can receive payments than before. Additional payments will be linked to federal programs as well. The phone number is 800-318-6022.

509-625-6650 is a Financial Helpline from the city of Spokane.

SNAP - call 509-456-SNAP (7627) or email communications@snapwa.org for referrals to help programs.

https://www.DFI.WA.GOV

Information from Washington state government on help that is available. Washington State is changing access to unemployment and other assistance programs.

https://www.modestneeds.org/index.asp

Makes modest grants for folks who have nowhere else to turn and save them from poverty.  They are currently offering help on rent due to Covid-19.

https://www.hudexchange.info/programs/housing-counseling/

Offers counseling for those having a hard time paying rent.

https://my.spokanecity.org/economicdevelopment/small-business-resources/ 

Resources for individuals and businesses in the City of Spokane.

https://www.spokanecounty.org/4572/COVID-19

Spokane County webpage for corona virus information.

https://srhd.org/covid19

Spokane Health District corona virus information.

3
Why should I rent from your company?
11-09-2013
03-18-2020

We are a professional, knowledgeable, and courteous property management company. We work very hard to provide the highest quality resident services you'll ever experience. 

  • We use professional vendors (painters, handymen, plumbers, carpet cleaners, etc) to ensure that your unit is in good condition. We inspect the work performed to ensure that everything is ready before you move in. 
  • We are available 24 hours a day to handle emergency maintenance repairs. 
  • We provide detailed Move-in and Move-out Inventory forms for proper documentation of the condition of your rental. 
  • All deposits that are retained by us are kept in a FDIC insured bank. 
  • When you sign your lease, you have a meeting with your property manager to go over all parts of the lease to help ensure that everyone is aware of their responsibilities under the lease. 
  • All our property managers are licensed real estate professionals according to state requirements.
4
How do I apply to rent?
11-09-2013
03-18-2020

Once you find an available property, please drive by to make sure the building and location meets with your needs and then call our office (509-922-3942) to set an appointment to view the property. More than one party may be present at an appointment with an M-T Management representative, who have application forms available. Comprehensive reusable screening reports are not accepted. We process one application at a time, first come, first served. Backup applications will not be processed until prior applications are completed. The application form and guidelines are also available on this website, you may fill those out and bring them along to your appointment if you wish. Payment of the application fee may be paid by debit or credit card, a money order made out to the screening company (Acranet), or in cash if you have the exact amount. 

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5
Will I sign a lease?
11-09-2013
03-18-2020

Yes, for most of our properties you will sign a 12 month lease that covers our responsibilities to each other throughout our tenancy. We will go over each part of the lease to ensure you understand it. After your application is accepted, your deposit is received, and your lease is signed, we'll hand you the keys to your home!

6
How do I pay rent?
02-08-2019
03-18-2020

Once you sign your lease, you may pay rent using a personal check, cashier's check, or money order made out to M-T Management, Inc. or you may pay online using Rent Track (www.renttrack.com/m-tmanagement). Rent Track lets you use an e-check, debit or credit card, and reports your on time payments to all three credit bureaus, for a fee. 

Rent is due in our office no later than the 5th of each month by 4:55 pm. Should the 5th fall on a day we are closed, rent needs to be in our dropbox, PO box or in our office by 8:30 am the next business day.

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https://my.renttrack.com/user/new/115556/holding

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7
Fire safety tips
02-14-2019
03-18-2020